These Terms & Conditions (“Terms”) govern your use of the website https://gofreshmart.co.in (“Website”) operated by STARR PRIME IT SOLUTION PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). By accessing or using our Website, you agree to these Terms. If you do not agree, please discontinue use of the Website.

1. Eligibility

  • You must be at least 18 years of age to use this Website.

  • By using GoFresh Mart, you confirm that you are legally competent to enter into a binding agreement.

2. Nature of Service

  • GoFresh Mart is a multivendor online marketplace connecting customers with multiple sellers/vendors offering groceries, daily essentials, and related products.

  • The Company facilitates the platform but does not manufacture or own the listed products.

  • Responsibility for product quality, pricing, packaging, and warranties lies with the respective vendors/sellers.

3. User Responsibilities

By using our Website, you agree to:

  • Provide accurate and updated information during registration and checkout.

  • Maintain the confidentiality of your account credentials.

  • Use the Website only for lawful purposes.

  • Not misuse the Website by uploading harmful content, engaging in fraud, or disrupting services.

4. Orders & Payments

  • All prices displayed on the Website are inclusive of applicable taxes, unless stated otherwise.

  • Orders are confirmed only upon successful payment.

  • Payment methods include UPI, debit/credit cards, net banking, wallets, and COD (if available).

  • The Company reserves the right to cancel any order in cases of fraud, stock unavailability, or technical errors.

5. Delivery & Shipping

  • Delivery timelines are estimates and may vary based on vendor location, product availability, and logistics conditions.

  • Risk of loss or damage passes to the customer once the product is delivered.

  • Any delivery-related complaints must be reported within 24 hours of receipt.

6. Returns, Refunds & Cancellations

  • Return and refund policies vary depending on the product category and vendor.

  • Perishable items (e.g., fruits, vegetables, dairy) are typically non-returnable unless damaged or expired at delivery.

  • Refunds, if applicable, will be processed to the original payment method within 7–10 business days.

  • Customers are advised to review our detailed Return/Refund Policy available on the Website.

7. Vendor Responsibilities

  • Vendors are responsible for ensuring that product information (title, description, price, images) is accurate.

  • Vendors must comply with applicable laws, including FSSAI regulations for food items.

  • Vendors are solely liable for product defects, damages, or customer disputes related to their listings.

8. Intellectual Property

  • All content on the Website, including text, logos, images, and software, is the property of STARR PRIME IT SOLUTION PRIVATE LIMITED or its licensors.

  • Users may not copy, modify, distribute, or exploit content without prior written permission.

9. Limitation of Liability

  • The Company acts as a facilitator and shall not be liable for product quality, vendor commitments, or third-party services.

  • To the maximum extent permitted by law, the Company disclaims liability for indirect, incidental, or consequential damages arising from use of the Website.

10. Termination

  • The Company may suspend or terminate your account at any time for violation of these Terms or misuse of the Website.

  • You may stop using our Website at any time.

11. Governing Law & Jurisdiction

  • These Terms shall be governed by and interpreted under the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Cuttack, Odisha.

12. Contact Us

For queries regarding these Terms, please contact:

STARR PRIME IT SOLUTION PRIVATE LIMITED
📍 Plot no-92/189, Khata no-342/14, Deulasahi, Cuttack, Odisha – 753008
📞 Mobile: 78941 53811
✉️ Email: starrax19@gmail.com