At GoFresh Mart (operated by STARR PRIME IT SOLUTION PRIVATE LIMITED), your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or make a purchase through our website https://gofreshmart.co.in.

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect information directly from you, through vendors, and automatically when you use our services. This includes:

  • Personal Details: Name, email, mobile number, billing and shipping address.

  • Account Data: Login credentials, preferences, saved items, order history.

  • Payment Information: UPI, card details, wallet transactions (processed securely via trusted gateways).

  • Shopping Activity: Products viewed, cart details, offers redeemed.

  • Technical Data: Device details, IP address, browser type, location (approx.), cookies, and analytics data.

  • Vendor/Partner Information: For sellers who register on our marketplace, business details and KYC documents may be collected.

2. How We Use Your Information

We use the collected information to:

  • Deliver groceries, essentials, and related services.

  • Manage orders, payments, refunds, and deliveries.

  • Provide personalized offers, promotions, and recommendations.

  • Improve website speed, security, and shopping experience.

  • Resolve queries, complaints, and customer support requests.

  • Comply with legal requirements and prevent fraud.

3. Sharing Your Information

We value your privacy and only share information when necessary:

  • With Vendors & Sellers – to process and deliver your orders.

  • With Logistics Partners – to ensure safe and timely deliveries.

  • With Payment Gateways – to securely process transactions.

  • With Legal/Regulatory Bodies – when required by law.

  • For Business Continuity – in case of merger, acquisition, or restructuring.

We never sell or rent your personal information to advertisers or unauthorized third parties.

4. Cookies & Tracking

To enhance your shopping journey, we use cookies and tracking tools. They help us:

  • Keep items saved in your cart.

  • Remember your preferences.

  • Understand how users interact with our site.

  • Show you relevant offers.

You may disable cookies in your browser, but some features may not work properly.

5. Data Protection & Security

Your data is protected with industry-standard security measures. While we take every precaution, no online system is 100% secure. We encourage you to use strong passwords and safeguard your login credentials.

6. Your Rights

As a valued customer, you have the right to:

  • Access and update your account details.

  • Request deletion of your personal information (subject to legal obligations).

  • Opt-out of marketing communications.

  • Withdraw consent for non-essential data collection.

Requests can be sent to starrax19@gmail.com.

7. Children’s Privacy

GoFresh Mart does not knowingly collect data from individuals below 18 years of age. If we learn that we have inadvertently collected such data, it will be deleted promptly.

8. Third-Party Links

Our Website may include links to third-party websites or services. We are not responsible for their privacy practices, so please review their policies before sharing any information.

9. Changes to this Policy

This Privacy Policy may be updated to reflect changes in our practices or for legal reasons. Updated versions will be posted here with the “Last Updated” date.

10. Contact Us

For questions, feedback, or concerns regarding this Privacy Policy, please contact us at:

STARR PRIME IT SOLUTION PRIVATE LIMITED
📍 Plot no-92/189, Khata no-342/14, Deulasahi, Cuttack, Odisha – 753008
📞 Mobile: 78941 53811
✉️ Email: starrax19@gmail.com